RETURN & REFUND POLICY
Thank you for shopping with Knick Knack Atelier. We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we are here to help. Please review our detailed return and refund policy below.
30-DAY RETURN POLICY
We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a return.
To be eligible for a return:
The item must be unused, unworn, and in the same condition as when you received it.
The item must be in its original packaging (including the signature jewelry pouch/box).
You must provide proof of purchase or your order number.
RETURN PROCESS
Initiate a Return: Contact our customer support team at eblickitabcecil@gmail.com with your order number and the reason for the return.
Receive Return Instructions: Our support team will provide you with the designated return shipping address and detailed instructions.
Ship Your Item: Securely pack the item in its original packaging and mail it to the address provided.
RETURN SHIPPING FEES
Defective, Damaged, or Incorrect Items: If the return is due to an error on our part (e.g., received a defective, damaged, or wrong item), we will cover 100% of the return shipping cost or issue a direct free replacement/refund.
Customer Preference / Mind Change: If you are returning an item due to personal preference, the customer will be responsible for the return shipping costs.
REFUNDS & PROCESSING TIME
Inspection: Once your returned item is received and inspected by our warehouse, we will send you an email notification confirming receipt and approval status.
Refund Issuance: Approved refunds will be automatically processed back to your original payment method (PayPal or Credit Card) within 3–5 business days.
Billing Cycle: Depending on your card issuing bank or PayPal, it may take an additional few business days for the funds to officially post to your statement.
EXCEPTIONS & NON-RETURNABLE ITEMS
For hygiene and safety reasons, the following items cannot be returned:
Final sale / Clearance items
Gift cards
Personalized / Custom engraved jewelry
QUESTIONS & SUPPORT
If you have any questions regarding our return policy, please feel free to reach out to our support team:
Email: eblickitabcecil@gmail.com